🧾 TERMS AND CONDITIONS
Last updated: October 2025
1. Introduction
Welcome to ShieldOne Media (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, purchasing services, or communicating with us, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our website or services.
2. Company Information
ShieldOne Media is a registered business in England and Wales under company number 16814436, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.
Email: support@shieldone-media.com
Telephone: +44 7848121390
3. Scope of Services
ShieldOne Media provides web design, web development, maintenance, and related digital services. The scope, timeline, and cost of each project will be defined in an official proposal, quotation, or written agreement.
4. Payment Terms
- All invoices are payable in GBP (£) unless stated otherwise.
- A non-refundable deposit (usually 50%) is required to initiate any project.
- Remaining balances must be paid before final delivery or website launch.
- Payment methods accepted: credit/debit card, PayPal, bank transfer, and other methods agreed upon in writing.
- Late payments may incur a 5% monthly late fee on outstanding balances.
We reserve the right to suspend or terminate ongoing work for overdue payments.
5. Intellectual Property Rights
Unless otherwise stated, all content, code, and designs created by ShieldOne Media remain our property until full payment is received.
Once paid in full, ownership or a perpetual usage license is transferred to the client as defined in the project agreement.
6. Client Responsibilities
The client must provide accurate and complete project information, including access credentials, brand materials, and timely feedback. Delays in communication may extend project deadlines.
7. Revisions & Project Scope
Each project includes a defined number of revisions as per the project proposal. Additional revisions or scope changes may result in extra charges.
8. Refund Policy
- Deposits are non-refundable once work has commenced.
- If a project is cancelled mid-way, payment for completed milestones must still be made.
- Completed and delivered projects are non-refundable.
See our full Refund Policy below.
9. Limitation of Liability
To the maximum extent permitted by law, ShieldOne Media shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services or website.
10. Indemnification
You agree to indemnify and hold harmless ShieldOne Media, its employees, and affiliates from any claims, damages, or expenses arising from your use of our services or breach of these Terms.
11. Termination
We may terminate or suspend access to our services immediately if you breach these Terms or engage in fraudulent or abusive behaviour.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.
🔒 PRIVACY POLICY
Last updated: October 2025
1. Introduction
ShieldOne Media (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal data is handled safely and transparently. This Privacy Policy explains how we collect, use, and protect your personal data under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
2. Information We Collect
We may collect the following types of data:
- Personal information: Name, email, phone number, company name, billing address.
- Technical data: IP address, browser type, operating system, and device information.
- Usage data: Pages visited, time spent, and user interactions on our website.
- Payment information: Processed securely through trusted third-party payment processors (e.g., Stripe, PayPal). We do not store full card details.
3. How We Use Your Data
We use personal data to:
- Provide and improve our services
- Communicate with you regarding projects or support requests
- Process payments and issue invoices
- Send marketing or promotional emails (only with consent)
- Comply with legal obligations
4. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected or as required by law.
5. Data Security
We use secure servers, SSL encryption, and limited access control to protect your information. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
6. Data Sharing
We do not sell or rent personal data. We may share data with:
- Trusted service providers (hosting, payment, analytics)
- Legal authorities when required by law
7. Your Rights
Under the UK GDPR, you have the right to:
- Access and obtain a copy of your personal data
- Request correction or deletion of your data
- Object to processing or request data portability
To exercise your rights, email support@shieldone-media.com.
8. Contact
ShieldOne Media
128 City Road, London, EC1V 2NX, United Kingdom
Email: support@shieldone-media.com
🍪 COOKIE POLICY
Last updated: October 2025
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve functionality and user experience.
How We Use Cookies
We use cookies to:
- Enable website functionality
- Analyse website traffic and performance
- Improve content and design
- Support marketing and analytics
Types of Cookies Used
- Essential Cookies – Required for site operation
- Analytics Cookies – Used to understand visitor behaviour (e.g., Google Analytics)
- Marketing Cookies – Used to deliver relevant ads and measure performance
You can manage or delete cookies through your browser settings.
💳 REFUND & CANCELLATION POLICY
Last updated: October 2025
1. Deposits
All project deposits are non-refundable once work begins.
2. Cancellations
If a client cancels a project:
- Completed milestones are billed in full.
- Any work in progress will be charged pro-rata.
3. Delivery & Approval
Once the project is approved and final payment is made, no refunds are issued.
4. Exceptions
Refunds may only be considered in cases of non-delivery or failure to meet clearly defined project requirements (as per written agreement).
⚖️ DISCLAIMER
Last updated: October 2025
The information provided by ShieldOne Media is for general informational purposes only. While we make every effort to ensure accuracy, we make no warranties regarding completeness or reliability. Any action taken based on this website’s content is at your own risk.
We are not responsible for any loss or damage arising from reliance on information on this site or from external links.
🧠 CONTACT INFORMATION
For any questions about these legal documents or our services, please contact us:
ShieldOne Media
128 City Road, London, EC1V 2NX, United Kingdom
Company Number: 16814436
Email: support@shieldone-media.com
Phone: +44 7848121390